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7 Questions to Ask Prospective Commercial Security Providers

July 28, 2021


Security officer watches cameras on multiple screens

1. How long have you been in business?

In the world of security, experience is key. Knowing how long a prospective provider has been in business for, as well as what their track record during that time has been, can help you find a reputable company that knows the ins and outs of the job. Never rely on flashy websites and testimonials to make your decision; always do your due diligence in researching the company to see what information or reviews from other employers you can find.

2. What certifications do you require your employees obtain?

Certifications such as CISM (Certified Information Security Manager) or OSCP (Offensive Security Certified Professional) not only tell you that the provider mandates regular education for their technicians, but also give you an idea about what the security company specializes in. Professional training also requires regular recertification, so always be sure that the provider’s certifications are up-to-date.

3. What upgrades or additional services do you provide?

A good security provider will use what you already have to do their job; a great one will bring their own tools and expertise into the mix to improve your current security plan. Ask how often they upgrade their technology, as well as how they believe they can help build upon the systems you already have in place.

4. What is your response time?

Many security providers promise a guaranteed response time in case of an emergency. Whether a security threat is physical or digital, a quick response time can make all the difference. Ask the provider about their response time and see how it compares to other potential businesses. Distance can also have an effect on response time, so knowing it’s also important to know where your provider’s response center is located. For faster response times with fewer potential complications along the way, look for local companies that are closer to home.

5. What is the screening process for your technicians?

Because security technicians have access to vital parts of your business, knowing how a potential provider screens their employees can help provide you with peace of mind. Ask how technicians identify themselves on-site, and what background checks are run to help vet potential employees.

6. Who handles technical support?

Security systems, like any piece of technology, are prone to failures. If your access control systems are down and you or your employees are unable to safely enter your business, you should have a dedicated line to a support specialist. Find out how long repairs usually take, and ensure that the company’s own technicians are trained to handle outages rather than these problems being outsourced to other companies.

7. Are there any additional costs?

After receiving an estimate, be sure that it’s an accurate assessment of the total price. Ask about any potential fees you may need to pay in addition to the security services, such as activation fees, equipment costs, or administrative fees. Receiving a quote from a potential provider should always be free, with no obligation for you to purchase their services. Choosing a prospective security provider is essential for the safety of your business and employees, so it’s important to choose one you know you can trust.

Security Services From Texas Premier Locksmith

Texas Premier Locksmith is proud to provide Houston with complete locksmith services at affordable prices! Our trained technicians are stationed in every city to ensure you receive quick,  professional assistance for all of your locksmithing needs. To find out how we can keep your business safe with innovative door access control systems like VIZpin, call (800) 948-8188 or contact us for a quote today.